Customer Service Agent

J-K Network Services; Muntinlupa; On-site; PHP 200,880 - 279,000; Full time

Job summary

A global technology firm in Metro Manila is seeking a Customer Service Representative to handle customer inquiries and provide support. The ideal candidate should have either 2.5 years of BPO experience or be a college graduate with 6 months of experience. Candidates must be amenable to work full-time onsite in various locations. The role offers a salary between Php18,000 and Php25,000, and the recruitment process involves both face-to-face and online interviews.

Qualifications

• Must have 2.5 years of BPO experience or 6 months for graduates.
• Willingness to work full-time onsite in assigned locations.
• Ability to attend an interview and start immediately.

Responsibilities

• Handle inquiries via calls, emails, or chats professionally.
• Provide information on products, services, and policies.
• Resolve customer complaints efficiently and maintain satisfaction.
• Record and update customer interactions in the system.
• Coordinate with departments for customer concern resolution.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

At least 1 year completed in college

College graduates with BPO experience

Job description

This company started its operation in 2009. They support the clients globally across North America, Europe, Middle East and Asia. They also offer technology, back office, data engineering, and cloud solutions.

Position: Customer Service Representative

Company Industry: IT Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedule

Salary: Php18,000-Php25,000 Gross

Work Set Up: Work on site

Requirements:

• At least 1 year completed in college with 2.5 years of BPO experience OR;
• College graduates with 6 months BPO experience
• Must be amenable to work full-time onsite in any Accenture Manila locations (Cubao, Mandaluyong, Taguig)
• Can attend interview
• Can start as soon as possible

Responsibilities:

• Handle inbound and outbound calls, emails, or chat inquiries from customers in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
• Record and update customer information, transactions, and feedback in the system.
• Coordinate with other departments to ensure customer concerns are addressed properly.

RECRUITMENT PROCESS: (Face to face/Online)

• Initial interview
• final interview
• Job Offer

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