Customer Service Agent

Neksjob Philippines; Taguig; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading recruitment firm in Metro Manila is looking for individuals to fill customer service roles. Responsibilities include responding to customer inquiries through various channels and providing support regarding products and services. A High/Senior High School diploma is required, but no prior experience is necessary as training will be provided. Ideal candidates have strong English skills and a positive attitude. Flexible shifts in a fast-paced environment are offered.

Qualifications

• Educational qualification of High/Senior High School diploma is required.
• No experience necessary; training will be provided.
• Possess proficient English language skills and strong customer service abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.

Skills

Proficient English language skills

Strong customer service abilities

Effective problem-solving

Team player mentality

Excellent interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain a positive attitude while assisting customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to enhance service quality.
• Participate in training programs for continuous improvement.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No experience necessary; training will be provided.
• Skills and Competencies: Proficient English language skills, strong customer service abilities, effective problem-solving, team player mentality, and excellent interpersonal skills.
• Responsibilities and Duties: Assist customers via phone, resolve inquiries, and provide information about products and services.
• Working Conditions: Fast-paced call center environment with flexible shifts.
• Qualities and Traits: Positive attitude, patience, and a dedication to exceptional service.