Customer Service Agent

Neksjob Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading call center firm in Mandaluyong is seeking a Customer Service Representative to assist customers via phone, email, and chat. The ideal candidate will have a positive attitude and proficiency in English. No prior experience is needed as training will be provided for the fast-paced environment. Join us to help enhance service quality and resolve customer inquiries effectively.

Qualifications

• No experience necessary; training will be provided.
• Fast-paced call center environment with flexible shifts.
• Positive attitude, patience, and a dedication to exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.

Skills

Proficient English language skills

Strong customer service abilities

Effective problem-solving

Team player mentality

Excellent interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain a positive attitude while assisting customers.
• Document customer interactions in the CRM system.
• Collaborate with team members to enhance service quality.
• Participate in training programs for continuous improvement.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No experience necessary; training will be provided.
• Skills and Competencies: Proficient English language skills, strong customer service abilities, effective problem-solving, team player mentality, and excellent interpersonal skills.
• Responsibilities and Duties: Assist customers via phone, resolve inquiries, and provide information about products and services.
• Working Conditions: Fast-paced call center environment with flexible shifts.
• Qualities and Traits: Positive attitude, patience, and a dedication to exceptional service.