Customer Service Agent

Alorica; Quezon City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Quezon City is seeking candidates for customer service roles to provide exceptional support via phone, email, and chat. The ideal candidates will have a high school diploma and excellent English proficiency. Training will be provided, and work can be performed in an office or remotely. A positive attitude and effective communication skills are essential for success in this role.

Qualifications

• No prior experience necessary; training will be provided.
• Positive attitude and empathy required.
• Patience and excellent communication skills are essential.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Document and track customer interactions accurately.
• Collaborate with team members to improve service processes.

Skills

Excellent English language proficiency

Strong customer service orientation

Effective problem-solving abilities

Team player attitude

Education

High School diploma or equivalent

Job description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, complaints, and product information.
• Assist customers with inquiries, resolve issues, and provide product information.
• Maintain a positive, empathetic, and professional attitude.
• Document and track customer interactions accurately.
• Collaborate with team members to improve service processes.
• Meet or exceed performance metrics and customer satisfaction goals.

• Educational Qualifications: High School diploma or equivalent required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Excellent English language proficiency, strong customer service orientation, effective problem-solving abilities, and a team player attitude.
• Working Conditions: Office environment or remote work options available, typically full-time hours.
• Qualities and Traits: Positive attitude, empathy, patience, and excellent communication skills.