Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Cavite City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A recruitment outsourcing company in Cavite City is seeking a customer service representative to provide exceptional support to clients via various channels. The ideal candidate should possess a High School Diploma and have 6 months to 2 years of experience in customer service. Key skills include strong English proficiency and exceptional interpersonal abilities. This role provides an opportunity to enhance customer satisfaction and improve service delivery.

Qualifications

• 6 months - 2 years of experience in a customer service role.
• Ability to maintain a positive attitude and show patience.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain comprehensive product knowledge to assist customers effectively.
• Document customer interactions and feedback for future reference and improvements.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Strong English language proficiency

Excellent customer service abilities

Effective interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain comprehensive product knowledge to assist customers effectively.
• Document customer interactions and feedback for future reference and improvements.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 6 months - 2 years experience
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service abilities
• Skills and Competencies: Effective interpersonal skills
• Qualities and Traits: Positive attitude and patience