Customer Service Agent

Recruitify_HR; Pasig; On-site; PHP 446,400 - 781,200; Full time

Job summary

A customer service provider located in Metro Manila is looking for experienced individuals to deliver exceptional customer service through various channels including phone, email, and chat. Candidates should possess a Bachelor's degree and have a minimum of 13 years in customer service roles. Strong communication and interpersonal skills are essential, along with the ability to manage stress effectively. The role involves resolving inquiries and maintaining transaction records.

Qualifications

• 13 years of experience in customer service.
• Ability to handle stressful situations gracefully.
• Patient and empathetic with customers.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer service software

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.


• Resolve customer inquiries and issues efficiently and effectively.


• Maintain accurate records of customer interactions and transactions.


• Collaborate with team members to improve service delivery.


• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.


• Experience Level: 13 years of experience in customer service.


• Skills and Competencies: Strong communication and interpersonal skills.


• Skills and Competencies: Proficiency in using customer service software and tools.


• Qualities and Traits: Patient, empathetic, and able to handle stressful situations gracefully.