Online Customer Service Representative

J-K Network Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government-mandated benefits

HMO with 2 free dependents

13th Month Pay

Leave Credits

Performance Incentives

Night Shift Meal Allowance

Transportation Reimbursement

Job summary

A leading BPO company in Makati is seeking a Customer Service Representative to handle customer inquiries with effective solutions. Candidates should have experience in customer service or support, and knowledge of CRM systems is preferred. The role offers a flexible work schedule and benefits including HMO coverage and government-mandated benefits. Interested candidates will go through an online interview process, led by Ms. JAI, with offers made upon successful completion.

Qualifications

• Bachelor’s degree holder or undergraduates with BPO experience.
• Experience in customer service or customer support is an advantage.
• Knowledge of CRM systems is a plus.

Responsibilities

• Handle customer inquiries and provide accurate, timely support.
• Actively listen to customers to understand needs and offer appropriate solutions.
• Collaborate effectively with team members to meet service goals.
• Ensure compliance with company policies, procedures, and guidelines.
• Monitor tasks and prepare daily and weekly performance reports.

Job description

A leading BPO company with over 20 years of industry experience, providing effective IT solutions and customer-focused services worldwide.

Position: Customer Service Representative (Online Interview)

Industry: BPO Company

Location: Makati City

Salary Range: Php 20,000 – Php 30,000

Work Schedule: Flexible Working Hours

Work Setup: Onsite

Benefits:

• Government-mandated benefits
• HMO with 2 free dependents
• 13th Month Pay
• Leave Credits
• Performance Incentives
• Night Shift Meal Allowance
• Transportation Reimbursement

Job Requirements:

• Bachelor’s degree holder
• Open to undergraduates with BPO experience
• Experience in customer service or customer support is an advantage
• Knowledge of CRM systems is a plus
• Willing to work flexible schedules

Job Responsibilities:

• Handle customer inquiries and provide accurate, timely support
• Actively listen to customers to understand needs and offer appropriate solutions
• Collaborate effectively with team members to meet service goals
• Ensure compliance with company policies, procedures, and guidelines
• Monitor tasks and prepare daily and weekly performance reports

Recruitment Process (Online Interviews Only): Look for Ms. JAI

1. Initial Interview
2. Final Interview
3. Job Offer