Customer Service Agent

Metacom Careers; Muntinlupa; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

HMO

Annual Company Trip

Employee Discount

Parking Space

Job summary

Metacom Careers is seeking an on-site Customer Service Associate in Muntinlupa. You will respond to inquiries via phone, email, and chat and provide courteous assistance while maintaining product knowledge.

Ideal candidates have a Bachelor’s degree and 1–3 years in customer service, with strong English, problem-solving, and interpersonal skills, plus a team-player attitude.

Qualifications

• Bachelor’s degree in a relevant field.
• 1-3 years of customer service experience.
• Proficient in English language.
• Strong problem-solving abilities.
• Excellent people and interpersonal skills.
• Team player with a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide knowledgeable and courteous assistance to customers.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a thorough understanding of products and services offered.
• Document customer interactions accurately in the system.

Skills

English language

Problem solving

Interpersonal skills

Team player

Education

Bachelor's degree

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Annual Company Trip, Employee Discount, Parking Space

Professional Development

Job Training, Professional Development

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide knowledgeable and courteous assistance to customers.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a thorough understanding of products and services offered.
• Document customer interactions accurately in the system.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Excellent people and interpersonal skills
• Qualities and Traits: Team player with a positive attitude

English Language Customer Service Problem Solving Team Player People Skills Interpersonal Skills