Customer Service Agent

Metacom Careers; Bulacan; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

HMO

Annual Company Trip

Employee Discount

Parking Space

Job Training

Professional Development

Job summary

Metacom Careers in Bulacan is hiring an on-site customer service representative. You will respond to inquiries via phone, email, and chat, delivering courteous, knowledgeable support.

Educational qualifications include a Bachelor’s degree. Experience of 1–3 years in customer service is required, with strong English and communication skills.

The role emphasizes problem solving, teamwork, and a positive attitude, with performance-based recognition and opportunities for professional development.

Qualifications

• Bachelor’s degree is required.
• 1–3 years of customer service experience.
• Proficient in English language.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide knowledgeable and courteous assistance to customers.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a thorough understanding of products and services offered.
• Document customer interactions accurately in the system.

Education

Bachelor’s degree

Job description

On-site - Bulacan 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Annual Company Trip, Employee Discount, Parking Space

Professional Development

Job Training, Professional Development

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide knowledgeable and courteous assistance to customers.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain a thorough understanding of products and services offered.
• Document customer interactions accurately in the system.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1–3 years of experience in customer service
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong problem-solving abilities
• Skills and Competencies: Excellent people and interpersonal skills
• Qualities and Traits: Team player with a positive attitude