Customer Insurance Agent

Metacom Careers; Muntinlupa; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Muntinlupa is seeking a customer service professional to assist customers with insurance inquiries and policy details in a fast-paced, on-site setting. This role requires 1–3 years of experience in customer service or insurance, with strong communication and interpersonal skills to deliver excellent service in high-volume operations.

You will evaluate insurance needs, suggest suitable policies, and process changes, renewals, and claims while maintaining accurate records and

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service or insurance.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Knowledge of BPO processes and customer service best practices.
• Qualities and Traits: Attention to detail and problem-solving skills.
• Working Conditions: Fast-paced and dynamic work environment.

Responsibilities

• Assist customers with insurance inquiries and policy details.
• Provide excellent customer service in a high-volume environment.
• Evaluate customers' insurance needs and recommend appropriate policies.
• Process policy changes, renewals, and claims efficiently.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication

Interpersonal skills

Customer service

BPO knowledge

Problem-solving

Education

High School Diploma

Job description

On-site - Muntinlupa 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Assist customers with insurance inquiries and policy details.
• Provide excellent customer service in a high-volume environment.
• Evaluate customers' insurance needs and recommend appropriate policies.
• Process policy changes, renewals, and claims efficiently.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of experience in customer service or insurance
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Knowledge of BPO processes and customer service best practices
• Qualities and Traits: Attention to detail and problem-solving skills
• Working Conditions: Fast-paced and dynamic work environment