Call Center Agent

Work-1 Manpower Recruitment Services; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Muntinlupa is seeking a front-line customer service professional for an on-site role. The position requires 1–3 years in a call center or customer service environment, and a high school diploma.

It is full-time and involves handling inbound and outbound calls with professionalism to resolve inquiries. You will collaborate with teammates to hit performance targets, maintain accurate records, and provide accurate product information.

Qualifications

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years in a call center or customer service role
• Skills and Competencies: Strong verbal communication skills
• Qualities and Traits: Empathy and patience in dealing with customers
• Responsibilities and Duties: Ability to work in a team environment
• Working Conditions: Willingness to work flexible hours, including evenings and weekends

Responsibilities

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Skills

Strong verbal communication

Education

High School Diploma or equivalent

Job description

On-site - Muntinlupa 1-3 Yrs Exp High/Senior High School Full-time

Professional Development

Job Training, Professional Development

Description

• Handle inbound and outbound customer calls with professionalism and patience.
• Address customer inquiries and complaints effectively to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve performance goals and targets.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:1-3 years in a call center or customer service role
• Skills and Competencies:Strong verbal communication skills
• Qualities and Traits:Empathy and patience in dealing with customers
• Responsibilities and Duties:Ability to work in a team environment
• Working Conditions:Willingness to work flexible hours, including evenings and weekends