Customer Service Agent

Gratitude Philippines; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A leading customer service company in Muntinlupa is looking for dedicated individuals for customer service roles. Successful candidates will handle inquiries, resolve complaints proactively, and ensure customer satisfaction. Ideal applicants should have a diploma in a related field and 1-3 years of experience. Strong communication, empathy, and problem-solving skills are essential. This position offers a full-time contract and various employee benefits including annual trips and free meals.

Qualifications

• 1-3 years of experience in customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction with products and services.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Patience and empathy towards customers

Education

Diploma in a relevant field

Job description

On-site - Muntinlupa 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction with products and services.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1-3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Patience and empathy towards customers
• Responsibilities and Duties: Ability to work in a fast-paced environment