Customer Service Representative

Diamedix Technologies, Inc.; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology services company in Muntinlupa is seeking a dedicated customer service representative to handle inquiries via phone, email, and chat. The ideal candidate should have a strong command of the English language and experience in customer service. Responsibilities include addressing customer concerns, maintaining records, and promoting relevant products. This is a full-time, on-site position requiring a bachelor's degree and problem-solving skills.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide effective solutions.
• Maintain records of customer interactions.
• Escalate complex concerns to appropriate teams.
• Promote and cross-sell products and services.
• Provide feedback to improve customer experience.
• Adhere to company policies and quality standards.

Skills

English Language proficiency

Customer Service experience

Problem Solving skills

Team Player attitude

Technical Skills

Organizational Skills

International experience

Education

Bachelor's degree

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

• Respond to inbound customer inquiries via phone, email, and chat in a professional and a timely manner
• Listen actively to customer concerns, assess their needs, and provide accurate and effective solutions
• Maintain detailed and organized records of customer interactions
• Escalate complex or unresolved concerns to the appropriate teams when necessary
• Promote and cross-sell relevant products and services when applicable
• Provide constructive feedback and recommendations to help improve overall customer experience
• Adhere to company policies, procedures and quality standards

Qualifications

• English Language proficiency
• Customer Service experience
• Problem Solving skills
• Team Player attitude
• Technical Skills
• Organizational Skills
• International experience