Customer Service Agent

XMC BPO Manila; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company in Metro Manila is looking for a customer service representative. The ideal candidate must have at least 6 months of experience, good English communication skills, and be amenable to a rotational schedule including weekends and holidays. Responsibilities include handling customer concerns through email and chat while maintaining a positive customer relationship.

Qualifications

• At least 6 months of experience in Customer Service, preferable in an international account.
• Good English communication skills.
• Willing to work on a rotational schedule, including weekends and holidays.

Responsibilities

• Responsible for customer service concerns via email and chat.
• Provide accurate, valid, and complete information to customers.
• Maintain a high level of positive customer relationships.
• Work collaboratively with team members to ensure a seamless customer experience.
• Adhere to company policies and regulations.

Skills

Customer service experience

Good English communication skills

Job description

Responsibilities

• Responsible in customer service concerns via email and chats
• Providing accurate, valid and complete information to the customers
• Maintain high level of positive and good customer relationship
• Work collaboratively with team members and support departments to ensure seamless customer experience.
• Adhere to company policies, security protocols, and data privacy regulations.

Qualifications

• With at least 6 months of experience in Customer Service (Preferable international account)
• Good English communication skills
• Amenable to work in rotational schedule, weekends and holidays