Customer Service Agent

TEMU; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

TEMU in Metro Manila is seeking a Customer Service Representative to handle orders, returns, and general inquiries with a customer-first approach. The role involves managing cases to resolution in a fast-paced environment, and coordinating with teams to ensure timely responses with strong English and data-entry accuracy.

The position requires willingness to work rotating shifts and holidays, and offers opportunities to grow within a global e-commerce team located in the Philippines.

Qualifications

• Experience in Customer Service is an advantage.
• Strong written English communication skills and data entry accuracy.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and when necessary.

Skills

Customer service

Written English

Data entry

Detail-oriented

Fast-paced environment

Job description

Responsibilities:

1.Handle basic customer service inquiries related to orders, returns, and general concerns.

2.Assist with general support tasks as needed.

3.Manage assigned customer cases until resolution.

4.Address customer concerns using a customer-first approach and when necessary.

Qualifications:

1. Experience in Customer Service is an advantage.

2.Strong written English communication skills, strong data entry skills.

3.Detail-oriented and organized. Ability to follow processes and meet deadline.

4. Ability to work in a fast-paced environment.

5. Willingness to work rotating shifts and holidays.