Urgent Hiring Call Center Agent

Miranda HR; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job summary

A customer service company in Makati is seeking an individual for an on-site position to provide excellent customer service. Candidates should possess a High School Diploma and preferably have 0-2 years of experience. Responsibilities include handling inquiries and tracking customer interactions via different channels, ensuring customer satisfaction, and collaborating with team members for improved service. Strong English proficiency and interpersonal skills are essential for this role. Full-time opportunities available.

Qualifications

• 0-2 years experience preferred.
• Strong work ethic and people skills necessary.
• Ability to perform back office support as required.

Responsibilities

• Provide excellent customer service via phone, email, or chat.
• Manage and track customer interactions efficiently.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures.
• Conduct follow-up calls to ensure issues are resolved.

Skills

Proficient in English Language

Strong customer service abilities

Interpersonal skills

Education

High School Diploma or equivalent

Job description

On-site - Makati No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Provide excellent customer service by handling inquiries and resolving issues via phone, email, or chat.
• Manage and track customer interactions and transactions efficiently using company software.
• Achieve customer satisfaction and maintain high service quality standards.
• Collaborate with team members to improve service procedures and customer experiences.
• Conduct follow-up calls to ensure issues are resolved and customers are satisfied.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English Language, strong customer service abilities, and interpersonal skills.
• Qualities and Traits: Strong work ethic and people skills.
• Responsibilities and Duties: Ability to perform back office support as required.