CALL CENTER AGENTS

Miranda HR; Mandaluyong; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Medical Reimbursement

Life Insurance

HMO

Holiday Gifts

Incentives

Job Training

Job summary

Miranda HR in Mandaluyong is seeking a Junior Call Center Agent to handle inbound and outbound calls, delivering excellent customer service and resolving issues promptly.

The role requires a High School Diploma or equivalent with 0–2 years of experience, strong communication and problem-solving abilities, and the ability to thrive in a fast-paced environment. On-site position with standard full-time hours in Mandaluyong.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of experience for junior role.
• Strong communication skills required.
• Demonstrated problem-solving abilities required.
• Patience and empathy in dealing with customers.
• Experience in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Provide exceptional customer service and support to clients.
• Resolve customer inquiries and complaints in a timely manner.
• Document all call interactions accurately in the system.
• Meet or exceed performance targets set by the management.

Skills

Strong communication

Problem solving

Education

High School Diploma

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Professional Development

Job Training

Description

• Handle inbound and outbound calls efficiently and professionally.
• Provide exceptional customer service and support to clients.
• Resolve customer inquiries and complaints in a timely manner.
• Document all call interactions accurately in the system.
• Meet or exceed performance targets set by the management.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Junior: 0-2 years
• Skills and Competencies: Strong communication skills
• Skills and Competencies: Problem-solving abilities
• Qualities and Traits: Patience and empathy in dealing with customers
• Working Conditions: Fast-paced and dynamic work environment

CALL CENTER COMMUNICATION SKILLS PROBLEM SOLVING