Customer Service Agent

Recruitify_HR; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

A leading HR consultancy in Cebu City is seeking a Customer Service Representative with 5-8 years of experience. This role requires a Bachelor's degree and excellent communication skills. You will provide exceptional customer service, address inquiries, and resolve issues effectively. Join a dynamic team and be part of our commitment to enhancing customer satisfaction. Flexible working hours may be required.

Qualifications

• 5-8 years of experience in customer service.
• Proficient in using customer service software and tools.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Address customer inquiries and complaints through various communication channels.
• Assist in resolving issues in a timely and effective manner.
• Collaborate with team members to improve service processes.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Job description

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

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Description

• Provide exceptional customer service to enhance customer satisfaction.
• Address customer inquiries and complaints through various communication channels.
• Assist in resolving issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 5–8 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Ability to work under pressure and handle challenging situations.
• Responsibilities and Duties: Proficient in using customer service software and tools.
• Working Conditions: Availability to work flexible hours, including weekends.