Performance Management

Recruitify_HR; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment firm in Cebu City is looking for a skilled customer service representative to respond to inquiries and resolve issues. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in customer service. Responsibilities include maintaining customer satisfaction through quality service and assisting with account management. We offer a full-time position with additional perks like health insurance and company trips.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Ability to provide accurate information and handle customer inquiries.
• Strong multitasking skills and ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.

Skills

Proficiency in English

Excellent customer service skills

Strong problem-solving abilities

Effective scheduling skills

Education

Bachelor’s degree in a relevant field

Job description

On-site – Cebu; 3‑5 years experience; Bachelor’s degree; Full-time.

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

Description

• Respond to customer inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a high level of customer satisfaction through quality service.
• Assist with scheduling appointments and managing customer accounts.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 3–5 years
• Skills and Competencies: Proficiency in English; Excellent customer service skills; Strong problem-solving abilities; Effective scheduling skills
• Qualities and Traits: Excellent communication skills; Empathy; Attention to detail
• Responsibilities and Duties: Ability to work in a fast‑paced environment; Strong multitasking skills
• Working Conditions: Typical office setting with extended periods of phone usage