Hiring! Call Center Agent!

Miranda HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job summary

A recruitment firm is looking for a Customer Service Representative for an entry-level position in Cebu City. The role involves handling incoming calls, providing excellent customer service, and resolving inquiries efficiently. Candidates should possess a High School Diploma and be proficient in English. This position offers on-site work at Foundever Cebu and aims to enhance customer satisfaction through effective communication and problem-solving skills. No prior experience is necessary, making it an excellent opportunity for new graduates.

Qualifications

• Educational Qualifications: High School Diploma or equivalent preferred.
• 0–2 years experience, entry-level position.
• Team player with excellent people and organizational skills.
• Qualities: Team player with strong people and organizational skills.
• Additional: Basic technical skills and familiarity with call center operations.
• Qualities: Strong interpersonal skills to build rapport with customers.

Responsibilities

• Handle incoming calls and respond to customer inquiries.
• Provide excellent customer service to ensure satisfaction.
• Resolve customer issues through effective problem-solving.
• Document call details and customer information accurately.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English language

Customer service expertise

Strong problem-solving abilities

Basic technical skills

Strong interpersonal skills

Education

High School Diploma or equivalent

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Description

• Handle incoming calls and respond to customer inquiries efficiently.
• Provide excellent customer service and support to ensure customer satisfaction.
• Resolve customer issues and complaints through effective problem-solving techniques.
• Document call details and customer information accurately in the system.
• Collaborate with team members to enhance service delivery and performance.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years (entry-level position, no experience required).
• Skills and Competencies: Proficient in English language, customer service expertise, and strong problem-solving abilities.
• Qualities and Traits: Must be a team player with excellent people and organizational skills.
• Skills and Competencies: Basic technical skills and familiarity with call center operations are a plus.
• Qualities and Traits: Strong interpersonal skills to build rapport with customers.

Working Location

Foundever Cebu Synergis Building. 8WG9+3R6, F. Cabahug St, Mandaue, 6000 Cebu, Philippines