Customer Service Agent

Alorica; Cebu City; On-site; PHP 223,000 - 312,000; Full time

Job summary

A customer service company in Cebu is looking for full-time employees to manage customer inquiries and provide accurate information. Candidates must possess a high school diploma and have 0–2 years of experience in customer service. The role involves collaborating with team members and following up with customers to ensure satisfaction. This is an on-site position requiring strong communication skills and a customer-centric attitude.

Qualifications

• 0–2 years of experience in customer service or related fields.
• Ability to work in a fast-paced environment.
• Skills: Excellent verbal and written communication skills.
• Qualities: Strong problem-solving abilities and a customer-centric attitude.
• Responsibilities: Ability to work in a fast-paced environment.

Responsibilities

• Manage customer inquiries through various communication channels.
• Provide accurate information and resolve issues efficiently.
• Record customer interactions in the system for future reference.
• Collaborate with team members to enhance service quality.
• Follow-up with customers to ensure satisfaction and retention.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-centric attitude

Education

High School diploma or equivalent

Job description

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

• Manage customer inquiries through various communication channels.
• Provide accurate information and resolve issues efficiently.
• Record customer interactions in the system for future reference.
• Collaborate with team members to enhance service quality.
• Follow-up with customers to ensure satisfaction and retention.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years of experience in customer service or related fields.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer‑centric attitude.
• Responsibilities and Duties: Ability to work in a fast‑paced environment.