Call Center Representative

Metacom Careers; Bulacan; On-site; PHP 167,400 - 245,520; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job summary

Metacom Careers in Bulacan is seeking a Call Center Representative to deliver exceptional customer service and support to a high-volume call center. The role requires strong communication and problem-solving skills, with the ability to manage multiple tasks in a fast-paced environment.

On-site position with opportunities for growth and a focus on customer satisfaction. Training will be provided; benefits include health coverage and performance incentives.

Qualifications

• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent verbal communication and active listening abilities.
• Ability to work in fast-paced environment and manage multiple tasks.
• Team player with a positive attitude and willingness to learn.
• Proficient with CRM software to record and track customer interactions.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and concerns.
• Manage a high volume of inbound and outbound calls efficiently and professionally.
• Document interactions accurately and follow up on unresolved issues.
• Maintain a positive attitude and build rapport with customers to enhance experience.

Skills

Verbal communication

Active listening

Problem-solving

Multi-tasking

Team player

Customer service

Education

Bachelor's degree

Job description

On-site - Bulacan No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service by promptly addressing customer inquiries and concerns.
• Manage a high volume of inbound and outbound calls efficiently and professionally.
• Document customer interactions accurately and follow up on unresolved issues.
• Maintain a positive attitude and build rapport with customers to enhance their experience.
• Utilize CRM software to record and track customer interactions and data.

Requirements

• Job Title: Call Center Representative
• Job Function: Customer Service Operations
• Responsibilities and Duties: Strong problem-solving skills with a focus on customer satisfaction.
• Qualities and Traits: Excellent verbal communication skills and active listening capabilities.
• Qualities and Traits: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Qualities and Traits: A team player with a positive attitude and willingness to learn.
• Working Conditions: Flexible availability to work evenings, weekends, and holidays as needed.

English Language Customer Service Team Player Organizational Skills Interpersonal Skills

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