Call Center Agent

Work-1 Manpower Recruitment Services; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government-mandated benefits

Health & Wellness insurance

Professional development

Job summary

Work-1 Manpower Recruitment Services is seeking a customer service specialist to handle inbound calls, provide product information, and document interactions accurately. This on-site role in Mandaluyong requires 1–3 years in a call center and a ready-to-learn attitude.

You will work in a fast-paced environment with shift flexibility, demonstrate patience and empathy, and collaborate with teammates to meet performance targets.

Qualifications

• High School diploma or equivalent.
• 1–3 years of call center or customer service experience.
• Strong verbal communication and listening skills.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment with shift flexibility.

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records and document interactions in the database.
• Collaborate with team members to achieve performance targets.

Skills

Verbal communication

Active listening

Patience and empathy

Education

High School diploma

Job description

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training, Professional Development

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Description

• Handle incoming calls and respond to customer inquiries effectively.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records and document interactions in the database.
• Collaborate with team members to achieve performance targets.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years in a call center or customer service role.
• Skills and Competencies: Strong verbal communication and listening skills.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Working Conditions: Ability to work in a fast-paced environment with shift flexibility.