Call Center Agent

Metacom Careers; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO

Performance bonus

Incentives

Job summary

Metacom Careers in Manila is seeking a Customer Service Representative to handle calls, communicate product information, and assist customers to ensure exceptional service. The role requires 0–2 years in customer service and a Bachelor's degree preferred, with strong English communication.

You will maintain records, work with teammates to improve service delivery, and help resolve inquiries while ensuring customer satisfaction in a dynamic on-site environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in a customer service role.
• Proficiency in English language and effective communication skills.
• Strong interpersonal and people skills with a focus on customer satisfaction.
• Demonstrated organizational skills and ability to multitask.
• Familiarity with technical troubleshooting processes.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

English proficiency

Effective communication

Interpersonal skills

People skills

Organizational skills

Multitasking

Technical troubleshooting

Education

Bachelor’s degree

Job description

On-site - Manila No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in a customer service role
• Skills and Competencies: Proficiency in English language and effective communication skills
• Qualities and Traits: Strong interpersonal and people skills with a focus on customer satisfaction
• Skills and Competencies: Demonstrated organizational skills and ability to multitask
• Responsibilities and Duties: Familiarity with technical troubleshooting processes

English Language Customer Service Technical Skills Interpersonal Skills People Skills Organizational Skills