Call Center Agent

Metacom Careers; Bulacan; On-site; PHP 134,000 - 201,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Health & Wellness

Job summary

Metacom Careers on-site in Bulacan is seeking a fresh graduate or student for a full-time Customer Support role. You will handle customer inquiries, provide product information, and resolve issues with focus on customer satisfaction.

You will manage customer accounts, keep accurate records of interactions, and collaborate with teammates to meet departmental goals, while staying flexible for evenings and weekends.

Qualifications

• Bachelor's degree in a relevant field.
• 0–2 years experience (Fresh Graduate/Student).
• Proficient in English language with excellent customer service skills and a strong team-player aptitude.
• Positive attitude, strong communication skills and willingness to learn.

Responsibilities

• Handle customer inquiries in a professional manner.
• Provide information about products and services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Manage customer accounts and keep accurate records of interactions.
• Collaborate with team members to achieve departmental goals.

Skills

English language

Customer service

Team player

Education

Bachelor's degree

Job description

On-site - Bulacan Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Handle customer inquiries in a professional manner.
• Provide information about products and services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Manage customer accounts and keep accurate records of interactions.
• Collaborate with team members to achieve departmental goals.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 0–2 years (Fresh Graduate/Student).
• Skills and Competencies: Proficient in English Language, excellent customer service skills, strong team player.
• Qualities and Traits: Positive attitude, strong communication skills, and a willingness to learn.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.

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