Customer Service Advisor: Empathy-Driven Support & Solutions

Concentrix; Muntinlupa; On-site; PHP 260,000 - 420,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor for Homecoming - Alabang 2026. The role involves handling inbound/outbound customer calls or online inquiries, delivering service that meets KPIs, and resolving routine problems regarding client products or services.

The position emphasizes courteous service, clear communication, and empathy while building rapport with customers. It requires a high school diploma and the ability to work in a fast-paced environment at the Alabang site.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet depending on client requirements.
• Provide customer service support and resolution of routine problems regarding client product or services.
• Meet contractual KPIs for service delivered to customers.
• Clarify customer requirements and use resources to resolve issues.
• Greet customers professionally and maintain basic knowledge of products/services.
• Document and note accounts accurately and retrieve information from call tracking database.
• Respond to inquiries by referring to published materials or senior staff as needed.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Independence

Patience

Computer skills

Education

High school diploma

Job description

Concentrix is seeking a Customer Service Advisor for Homecoming - Alabang 2026. The role involves handling inbound/outbound customer calls or online inquiries, delivering service that meets KPIs, and resolving routine problems regarding client products or services.

The position emphasizes courteous service, clear communication, and empathy while building rapport with customers. It requires a high school diploma and the ability to work in a fast-paced environment at the Alabang site.