Customer Support Associate I — Alabang 2025

Concentrix; Muntinlupa; On-site; PHP 201,000 - 301,000; Full time

Job summary

Concentrix in the Muntinlupa area is hiring a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems.

You will meet contractual KPIs, clarify requirements, and use resources to resolve issues while maintaining empathy and building rapport. This role requires a high school diploma with 3–6 months of relevant experience and offers a fast-paced, team-oriented environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and spoken communication skills.
• Ability to multitask in a fast-paced environment.
• Team player who can work independently.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and resolve issues.
• Listen attentively and build rapport with the customer.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve satisfaction and performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High school diploma

Tools

CRM software

Data entry

Job description

Concentrix in the Muntinlupa area is hiring a Customer Support Associate I to interface with customers via calls or online channels, delivering service and resolving routine problems.

You will meet contractual KPIs, clarify requirements, and use resources to resolve issues while maintaining empathy and building rapport. This role requires a high school diploma with 3–6 months of relevant experience and offers a fast-paced, team-oriented environment.