Customer Care Advisor (Alabang)

Concentrix; Muntinlupa; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix in Alabang, Metro Manila is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, providing service support and resolving routine problems. You’ll aim to meet KPIs, clarify needs, and maintain product knowledge while documenting interactions accurately.

The role requires a high school diploma with up to six months of relevant experience, strong communication, courtesy, and a teamwork mindset in a fast-paced setting.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered meets KPIs and required quality.
• Clarify customer requirements; use decision-support tools for resolution.
• Listen attentively, show empathy, build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work notes on accounts.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track and retrieve information in call-tracking systems.
• Respond to inquiries by referencing published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Adaptability

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix in Alabang, Metro Manila is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, providing service support and resolving routine problems. You’ll aim to meet KPIs, clarify needs, and maintain product knowledge while documenting interactions accurately.

The role requires a high school diploma with up to six months of relevant experience, strong communication, courtesy, and a teamwork mindset in a fast-paced setting.