Customer Support Associate I — Alabang 2026

Concentrix; Muntinlupa; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Alabang is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls and online channels. You will provide service support and resolve routine problems related to client products or services, maintaining a high standard of customer care.

You will respond to inquiries, document interactions, and strive to meet KPIs while offering additional products or services when appropriate. This role requires teamwork and strong communication skills.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable in fast-paced environments.
• Team player and able to work independently.
• Demonstrate patience and maintain a professional tone with customers.
• Ability to rotate shifts as needed.
• Job requirements may vary by country and will not contravene local laws.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and resolve.
• Listen attentively, show empathy, build rapport with customers.
• Greet customers courteously using agreed procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and annotate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Multi-tasking

Team player

Adaptability

Empathy

Shift flexibility

Education

High school diploma

Job description

Concentrix in Alabang is seeking a Customer Support Associate I to interface with customers via inbound/outbound calls and online channels. You will provide service support and resolve routine problems related to client products or services, maintaining a high standard of customer care.

You will respond to inquiries, document interactions, and strive to meet KPIs while offering additional products or services when appropriate. This role requires teamwork and strong communication skills.