Customer Care Pro: Fast, Empathetic Support

Concentrix; Muntinlupa; Presencial; PHP 246.000 - 335.000; Jornada completa

Descripción de la vacante

Concentrix is seeking an Alabang Customer Care Specialist in Alabang, Philippines. The role involves handling inbound and outbound calls and online inquiries, delivering quality customer service, and resolving routine issues with empathy and accuracy.

The position requires a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to work in a fast-paced, team-oriented environment. On-site role in Alabang, with shift flexibility.

Formación

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.

Responsabilidades

• Interface with customers via inbound calls, outbound calls, or online channels.
• Meet contractual KPIs and provide resolutions to routine problems.
• Greet customers courteously and maintain a professional tone.
• Maintain knowledge of client products and services.
• Track and document information in call tracking database.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Team player

Flexibility

Educación

High school diploma

Herramientas

Call tracking database

PC navigation

Descripción del empleo

Concentrix is seeking an Alabang Customer Care Specialist in Alabang, Philippines. The role involves handling inbound and outbound calls and online inquiries, delivering quality customer service, and resolving routine issues with empathy and accuracy.

The position requires a high school diploma with 3–6 months of related experience, strong communication skills, and the ability to work in a fast-paced, team-oriented environment. On-site role in Alabang, with shift flexibility.