Alabang Customer Support Associate I | Engage 2025

Concentrix; Muntinlupa; On-site; PHP 200,000 - 260,000; Full time

Job summary

Concentrix in Alabang is seeking a Customer Support Associate I to interface with customers via inbound or outbound calls and online channels, delivering service and resolving routine problems according to client requirements.

The role emphasizes empathy, clear communication, teamwork, and maintaining knowledge of client products, with duties including documenting interactions, pursuing customer satisfaction, and offering additional products or services.

Qualifications

• High school diploma preferred.
• Strong customer service orientation.
• Good PC navigation and typing skills.
• Clear written and verbal communication.
• Flexible to rotate shifts and adapt to changes.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client needs.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements, probe for understanding and provide resolution.
• Demonstrate empathy, greet customers courteously, and build rapport.
• Maintain basic knowledge of client products/services.
• Document interactions accurately and track information in systems.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Team collaboration

Patience

Adaptability

Education

High school diploma

Job description

Concentrix in Alabang is seeking a Customer Support Associate I to interface with customers via inbound or outbound calls and online channels, delivering service and resolving routine problems according to client requirements.

The role emphasizes empathy, clear communication, teamwork, and maintaining knowledge of client products, with duties including documenting interactions, pursuing customer satisfaction, and offering additional products or services.