Customer Service Advisor - CEBU (ONSITE)

AVENSYS CONSULTING INC.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a dedicated Customer Service Advisor for a full-time onsite role based in Mactan or Banawa, Cebu.

You will handle inbound/outbound calls and online inquiries, delivering high-quality service and resolving routine issues. Ideal candidates have at least 6 months of call center/BPO experience, a high school diploma or higher, strong communication and computer skills, and the ability to work in a fast-paced environment, with willingness to work shifts onsite in

Qualifications

• At least 6 months of call center/BPO experience.
• Strong written and verbal communication skills.
• Basic PC/computer navigation abilities.
• Willing to work onsite in Mactan or Banawa, Cebu.
• HS diploma or higher.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and maintain rapport.
• Document customer accounts accurately.
• Respond to inquiries by citing published materials or colleagues.

Skills

Call center experience

Customer service

Communication skills

Computer skills

Education

High School diploma

Job description

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join AVENSYS CONSULTING INC. This is a full-time, onsite opportunity based in Mactan or Banawa, Cebu. You will be responsible for providing exceptional customer service and support to our valued clients.

The Customer Service Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending on client requirements. This position provides customer service support and resolution of routine concerns regarding the client's products or services.

What you'll be doing

Essential Functions/Core Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

• Clarify customer requirements, probe for understanding, and use available tools and resources to provide appropriate resolutions.

• Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport.

• Greet customers in a courteous, friendly, and professional manner using established procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work, including properly documenting customer accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services when appropriate.

• Track, document, and retrieve information using the call-tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff when necessary.

What we're looking for

• At least 6 months of call center/BPO experience is required.

• High school diploma, Senior High School graduate, College Undergraduate, or College Graduate.

• Strong customer service orientation with a courteous and professional approach.

• Strong computer navigation skills and basic PC knowledge.

• Excellent written and verbal communication skills.

• Dependable, with strong attention to detail.

• Skilled in multitasking and able to adapt quickly to changes.

• Ability to work effectively in a fast-paced, high-production environment.

• Ability to work both independently and as part of a team.

• Demonstrates patience and maintains a pleasant and professional tone in all customer interactions.

• Willingness to work on shifting schedules.

• Willing to work onsite in Mactan or Banawa, Cebu.

About us

AVENSYS CONSULTING INC. is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organization.