Onsite Customer Service Advisor — Fast-Paced Support

Avensys Consulting Pte Ltd; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a Customer Service Advisor for a full-time on-site role in Metro Manila. You will be the first point of contact for customers, addressing inquiries and resolving issues with professionalism and efficiency.

Ideal candidates have at least 6 months in a Call Center/BPO or customer-facing role, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend/holiday shifts may be required.

Qualifications

• At least 6 months in Call Center/BPO or customer-facing role.
• Open to HS graduates to college grads.
• Strong communication and computer skills.
• Able to multitask in a fast-paced environment.
• Willing to work weekends/holidays and on-site in Metro Manila.

Responsibilities

• Answer and respond to incoming customer inquiries via phone, email, and other communication channels.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate product and service information to customers.
• Maintain accurate records and documentation of customer interactions.
• Contribute to the continuous improvement of customer service processes and procedures.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Follow established processes, procedures, and quality standards.
• Maintain a professional and customer-focused approach in all interactions.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

AVENSYS CONSULTING INC. is seeking a Customer Service Advisor for a full-time on-site role in Metro Manila. You will be the first point of contact for customers, addressing inquiries and resolving issues with professionalism and efficiency.

Ideal candidates have at least 6 months in a Call Center/BPO or customer-facing role, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend/holiday shifts may be required.