Customer Service Advisor (Onsite)

Avensys Consulting Pte Ltd; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a Customer Service Advisor for a full-time on-site role in Metro Manila. You will be the first point of contact for customers, addressing inquiries and resolving issues with professionalism and efficiency.

Ideal candidates have at least 6 months in a Call Center/BPO or customer-facing role, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend/holiday shifts may be required.

Qualifications

• At least 6 months in Call Center/BPO or customer-facing role.
• Open to HS graduates to college grads.
• Strong communication and computer skills.
• Able to multitask in a fast-paced environment.
• Willing to work weekends/holidays and on-site in Metro Manila.

Responsibilities

• Answer and respond to incoming customer inquiries via phone, email, and other communication channels.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate product and service information to customers.
• Maintain accurate records and documentation of customer interactions.
• Contribute to the continuous improvement of customer service processes and procedures.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Follow established processes, procedures, and quality standards.
• Maintain a professional and customer-focused approach in all interactions.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the role

We have an exciting opportunity for a full-time Customer Service Advisor to join AVENSYS CONSULTING INC. for one of our clients.

As a Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and support while ensuring their concerns and needs are addressed professionally and efficiently.

What you'll be doing

• Answer and respond to incoming customer inquiries via phone, email, and other communication channels.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate product and service information to customers.
• Maintain accurate records and documentation of customer interactions.
• Contribute to the continuous improvement of customer service processes and procedures.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Follow established processes, procedures, and quality standards.
• Maintain a professional and customer-focused approach in all interactions.

What we're looking for

• At least 6 months of Call Center/BPO experience OR 6 months of Customer-Facing Experience.
• Open to High School Graduates, Senior High School Graduates, College Undergraduates, and College Graduates.
• Courteous and customer-service oriented, with a professional approach to customer interactions.
• Strong computer navigation skills and basic PC knowledge.
• Ability to communicate effectively, both verbally and in writing.
• Dependable, with strong attention to detail.
• Skilled in multitasking and able to adapt quickly to changes.
• Comfortable working in a fast-paced, high-production environment.
• Ability to work effectively both independently and as part of a team.
• Demonstrates patience and maintains a pleasant and professional tone when dealing with customers.
• Willing to work on shifting schedules, including weekends and holidays as required.
• Willing to work onsite at the assigned Metro Manila location.

About us

AVENSYS CONSULTING INC. is a leading provider of IT consulting and solutions, with a strong focus on customer satisfaction. We strive to deliver innovative and effective solutions to our clients while providing opportunities for our people to grow and develop their careers.

Our team of dedicated professionals is passionate about their work and committed to helping our clients achieve their goals.

If you have at least 6 months of Call Center/BPO or Customer-Facing Experience and are looking for your next career opportunity,