Customer Service Associate - Cebu_ONSITE ONLY

8003 Accenture Inc Company; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Accenture is hiring in Cebu City, Philippines for a customer service role focused on delivering high-quality support and meeting service level requirements. The position requires excellent English communication, flexibility for shifts and holidays, and a background in BPO.

The team handles customer care needs and aims to resolve issues promptly, contributing to Accenture's broader global delivery capability and focus on value creation for clients.

Qualifications

• Excellent English communication skills.
• College graduates with at least 6 months of BPO experience or HS/SHS/undergraduates with at least 2.5 years of BPO experience.
• Able to work on shifting schedules and holidays.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Provide customer service support according to scope of work and service levels.
• Ensure call quality and meet quantitative standards.
• Resolve customer issues in a timely fashion.

Skills

Excellent English

BPO experience

Shifts availability

Cebu City location

Education

College graduates welcome

High school / SHS / undergraduates welcome

Job description

JOB DESCRIPTION

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

JOB QUALIFICATIONS

• Excellent English Communication Skills
• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.
• #LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Company Culture

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture