Cebu Onsite Customer Service Specialist

AVENSYS CONSULTING INC.; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

AVENSYS CONSULTING INC. is seeking a dedicated Customer Service Advisor for a full-time onsite role based in Mactan or Banawa, Cebu.

You will handle inbound/outbound calls and online inquiries, delivering high-quality service and resolving routine issues. Ideal candidates have at least 6 months of call center/BPO experience, a high school diploma or higher, strong communication and computer skills, and the ability to work in a fast-paced environment, with willingness to work shifts onsite in

Qualifications

• At least 6 months of call center/BPO experience.
• Strong written and verbal communication skills.
• Basic PC/computer navigation abilities.
• Willing to work onsite in Mactan or Banawa, Cebu.
• HS diploma or higher.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify requirements and provide appropriate resolutions.
• Greet customers courteously and maintain rapport.
• Document customer accounts accurately.
• Respond to inquiries by citing published materials or colleagues.

Skills

Call center experience

Customer service

Communication skills

Computer skills

Education

High School diploma

Job description

AVENSYS CONSULTING INC. is seeking a dedicated Customer Service Advisor for a full-time onsite role based in Mactan or Banawa, Cebu.

You will handle inbound/outbound calls and online inquiries, delivering high-quality service and resolving routine issues. Ideal candidates have at least 6 months of call center/BPO experience, a high school diploma or higher, strong communication and computer skills, and the ability to work in a fast-paced environment, with willingness to work shifts onsite in