Customer Service Advisor - NORTH MANILA (ONSITE)

AVENSYS CONSULTING INC.; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Job summary

AVENSYS CONSULTING INC. in the Philippines is seeking a dedicated Customer Service Advisor to join our on-site team at Cyberwest, Eton, Cubao or UP Techno Hub. You will handle inbound/outbound calls and online inquiries, delivering courteous, effective service.

The role emphasizes resolving routine issues, meeting KPIs, and building rapport with clients. We welcome high school graduates and graduates with 6 months of customer-facing experience, and offer a stable full-time schedule.

Qualifications

• 6 months of call center or customer-facing experience.
• Open to high school graduates, senior high school graduates, college undergraduates, and college graduates.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound calls, outbound calls, or the Internet.
• Provide customer service support and resolution of routine problems regarding client's product or services.
• Maintain complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Education

High School Diploma

Tools

CRM software

MS Office

Job description

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CYBERWEST, ETON, CUBAO or UP TECHNO HUB and will involve providing exceptional customer service to our valued clients.

The Customer Service Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

What you'll be doing

• Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

What we're looking for

• At least 6 months of call center/BPO experience OR 6 months of customer-facing experience.
• Open to High School Graduates, Senior High School Graduates, College Undergraduates, and College Graduates.
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

About us

AVENSYS CONSULTING INC.' is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organisation.