Customer Service Representative - Cebu (Onsite)

Private Advertiser; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative in Cebu City to handle customer inquiries, provide accurate information, and resolve basic concerns. The role requires at least 1 year of BPO or call center experience and a strong focus on customer satisfaction.

You will manage calls, assist with service requests, and document interactions while maintaining professionalism and effective communication in English. Onsite work setup and ASAP start are expected.

Qualifications

• At least High School or Senior High School graduate.
• At least 1 year of BPO or call center experience.
• Good English communication skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Customer-oriented, patient, and professional.
• Willing to work onsite.
• Must be available to start ASAP.

Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Assist customers with inquiries, concerns, and service requests.
• Provide accurate information and appropriate solutions.
• Document customer interactions and update records in the system.
• Maintain a professional and customer-focused approach in every interaction.
• Ensure quality customer service and customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Education

High School diploma

Senior High School graduate

Job description

Location: Cebu City
Work Setup: Onsite
Employment Type: Full-Time
Start Date: ASAP

About the Role

We are looking for a customer-focused Customer Service Representative with at least one year of BPO or call center experience. The successful candidate will handle customer inquiries, provide accurate information, resolve basic concerns, and ensure a positive customer experience.

Key Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Assist customers with inquiries, concerns, and service requests.
• Provide accurate information and appropriate solutions.
• Document customer interactions and update records in the system.
• Maintain a professional and customer-focused approach in every interaction.
• Ensure quality customer service and customer satisfaction.

Qualifications

• At least High School or Senior High School graduate. A bachelor's degree is an advantage but not required.
• At least 1 year of BPO or call center experience.
• Good English communication skills, both verbal and written.
• Strong customer service and problem-solving skills.
• Customer-oriented, patient, and professional.
• Willing to work onsite.
• Must be available to start ASAP.