Customer Relations Staff

Simba-Dac Solutions Inc; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service solutions company in Quezon City is seeking a Customer Service Representative. The role involves acting as the primary contact for customer inquiries, managing complaints, and collaborating with teams to support customer needs. Ideal candidates should have a bachelor's degree in Business Administration and 0-2 years of experience in customer service. Strong communication and problem-solving skills are essential. The position offers opportunities for professional growth.

Qualifications

• 0–2 years of experience in customer service or a related role.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Manage and resolve customer complaints to ensure satisfaction.
• Collaborate with various departments for customer needs.
• Maintain accurate records of customer interactions.
• Assist in improving customer service processes.

Skills

Excellent communication

Strong problem-solving skills

Interpersonal skills

Proficiency in IT software

Education

Bachelor's degree in Business Administration or related field

Tools

Project management software

Job description

• Act as the primary point of contact for customer inquiries and concerns.
• Manage and resolve customer complaints to ensure satisfaction.
• Collaborate with various departments to fulfill customer needs and support company objectives.
• Maintain accurate records of customer interactions and transactions.
• Assist in project management activities to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field.
• Experience Level: 0–2 years of experience in customer service or a related role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficiency in IT and project management software.
• Qualities and Traits: Strong problem-solving skills and a customer-centric approach.