Customer Care Specialist

Seoulskin Premier Aesthetics; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading aesthetics firm located in Quezon City is seeking a Customer Support representative to handle inquiries and assist customers effectively. This role offers an entry-level opportunity for fresh graduates or those with limited experience, where you'll educate customers about our products and services. Ideal candidates possess strong communication, product knowledge, and negotiation skills. You will collaborate with teammates to enhance customer service processes in a vibrant workplace.

Qualifications

• Fresh Graduate or 0-2 years of relevant experience.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Handle customer inquiries and provide support through various channels.
• Assist in resolving customer issues in a timely and efficient manner.
• Educate customers about products and services to enhance user experience.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.

Skills

Excellent Communication Skills

Product Knowledge

Negotiation Skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Handle customer inquiries and provide support through various channels.
• Assist in resolving customer issues in a timely and efficient manner.
• Educate customers about products and services to enhance user experience.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate or 0-2 years of relevant experience.
• Skills and Competencies: Excellent Communication Skills.
• Skills and Competencies: Product Knowledge.
• Skills and Competencies: Negotiation Skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.