Banking Customer Operations Specialist (Hybrid)

J-K Network Services; Quezon City; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO with 2 dependents

Retirement Plan

Medical Reimbursement

Insurance Coverage

30 leave credits per year

Job summary

A leading BPO Company in Metro Manila is seeking a Customer Operations Associate to provide exceptional service to commercial banking clients in a hybrid work setup. Candidates should have at least 2-3 years of call center experience and be amenable to shifting schedules. Responsibilities include addressing client inquiries, collaborating with teams, and ensuring compliance with banking regulations. A competitive salary between Php30,000 to Php40,000 is offered, along with various benefits including HMO and insurance coverage.

Qualifications

• At least 2-3 years of call center experience
• Open for non-bachelor’s degree applicants
• Willing to work in a shifting schedule
• Able to attend face-to-face interviews when requested
• Willing to be trained on-site

Responsibilities

• Deliver exceptional customer service to commercial banking clients.
• Ensure compliance with banking regulations while addressing client needs.
• Provide support for various commercial banking products and services.
• Collaborate with internal teams to resolve client inquiries.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or equivalent

Job description

A leading BPO Company in Metro Manila is seeking a Customer Operations Associate to provide exceptional service to commercial banking clients in a hybrid work setup. Candidates should have at least 2-3 years of call center experience and be amenable to shifting schedules. Responsibilities include addressing client inquiries, collaborating with teams, and ensuring compliance with banking regulations. A competitive salary between Php30,000 to Php40,000 is offered, along with various benefits including HMO and insurance coverage.