Customer-Focused Bank Teller & Service Associate

RCBC; Balanga; On-site; PHP 240,000 - 360,000; Full time

Job summary

RCBC Balanga is seeking a customer-focused Banking Associate to provide competent, timely over-the-counter services at the Business Center.

You will ensure compliance with BSP/AMLA and internal policies, identify risk areas, and support the branch’s service initiatives to deliver accurate transactions.

Fresh graduates are welcome to apply; graduates of any 4-year course are encouraged. You should be empathetic, organized, and able to engage with clients to build trust.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and good time management.
• Has monitoring skills and security awareness.
• Empathic and able to engage with people.
• Compassionate, service-oriented with emphasis on order, quality and accuracy.

Responsibilities

• Ensure efficiency on par with Service Standards (e.g., line wait, service time, and accurate transactions).
• Support process improvements and technology implementations in branch systems.
• Engage with clients to provide excellent customer service and experience.
• Handle administrative functions in a systematic manner.

Skills

Customer service

Regulatory compliance

Risk management

Attention to detail

Teamwork

Education

4-year degree / college graduate

Job description

RCBC Balanga is seeking a customer-focused Banking Associate to provide competent, timely over-the-counter services at the Business Center.

You will ensure compliance with BSP/AMLA and internal policies, identify risk areas, and support the branch’s service initiatives to deliver accurate transactions.

Fresh graduates are welcome to apply; graduates of any 4-year course are encouraged. You should be empathetic, organized, and able to engage with clients to build trust.