Bank Teller & Service Associate — Customer Experience

RCBC; Calamba; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC is seeking candidates for a role in the Business Center to provide accurate over-the-counter services and ensure compliance with BSP/AMLA regulations. You will identify risk areas and apply bank policies, supporting branch objectives through strong customer service and service-related initiatives.

The position requires willingness to be assigned at Carmelray. The ideal candidate should have a 4-year degree, be capable of handling complex tasks, and demonstrate empathy and security awareness

Qualifications

• Graduate of any 4-year course.
• Ability to deal with complexity and make efficient decisions.
• Diligence and time management in daily tasks.
• Empathy and effective client engagement.
• Sense of security awareness in bank operations.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external rules.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the Carmelray area.

Skills

Decision making

Time management

Diligence

Empathy

Security awareness

Customer service

Engage with clients

Education

4-year degree

Job description

RCBC is seeking candidates for a role in the Business Center to provide accurate over-the-counter services and ensure compliance with BSP/AMLA regulations. You will identify risk areas and apply bank policies, supporting branch objectives through strong customer service and service-related initiatives.

The position requires willingness to be assigned at Carmelray. The ideal candidate should have a 4-year degree, be capable of handling complex tasks, and demonstrate empathy and security awareness