Customer Experience Specialist - Multichannel & Training

Recruitify_HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to join our Manila/Cebu office. You will handle inquiries and resolve issues via phone, email, and chat, maintaining a positive and professional demeanor.

You will document interactions in the system, collaborate with teammates to improve processes, and assist in training new staff while delivering empathetic, customer-focused service in a fast-paced environment.

Qualifications

• Bachelor's degree in any relevant field preferred.
• 1–3 years of experience in customer service or related field.
• Strong communication and interpersonal skills.
• Customer-focused, patient, and able to work in a fast-paced environment.
• Ability to handle customer complaints with empathy and professionalism.
• Office-based position in Manila or Cebu with shift-based hours.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Assist in training new staff and sharing best practices.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a customer service professional to join our Manila/Cebu office. You will handle inquiries and resolve issues via phone, email, and chat, maintaining a positive and professional demeanor.

You will document interactions in the system, collaborate with teammates to improve processes, and assist in training new staff while delivering empathetic, customer-focused service in a fast-paced environment.