Customer Experience Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify HR in Manila is seeking a customer service professional to handle inquiries via phone, email, and chat, delivering exceptional service with a positive and empathetic attitude. You will resolve issues efficiently and document interactions for quality improvement.

The role requires 1–3 years in customer service, a diploma in a relevant field, and strong communication and interpersonal skills. You will collaborate with team members in a fast-paced environment to provide solutions and

Qualifications

• Diploma in a relevant field.
• 1–3 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and ability to work in a fast-paced environment.
• Ability to handle customer complaints and provide appropriate solutions.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Collaborate with team members to enhance customer experience.
• Document customer interactions and feedback for future reference.

Skills

Communication skills

Interpersonal skills

Problem-solving mindset

Education

Diploma in a relevant field

Job description

Recruitify HR in Manila is seeking a customer service professional to handle inquiries via phone, email, and chat, delivering exceptional service with a positive and empathetic attitude. You will resolve issues efficiently and document interactions for quality improvement.

The role requires 1–3 years in customer service, a diploma in a relevant field, and strong communication and interpersonal skills. You will collaborate with team members in a fast-paced environment to provide solutions and