Experienced Customer Service Pro — Multichannel Support

Recruitify_HR; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines, is seeking an experienced Customer Service Specialist to deliver outstanding support across phone, email, and chat.

The ideal candidate has 3–5 years in customer service, excellent communication, and a customer-focused mindset. You will resolve inquiries, document interactions, and collaborate with teammates to continuously improve service. This role also offers a flexible schedule including evenings and weekends.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years of experience in customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Flexible schedule including evenings and weekends may be required.

Responsibilities

• Provide exceptional customer service across phone, email, and chat.
• Resolve inquiries and issues timely and professionally.
• Maintain thorough knowledge of products and services to assist customers.
• Document customer interactions and feedback for improvement.
• Collaborate with team members to enhance customer experience.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree

Job description

Recruitify_HR in Cebu City, Philippines, is seeking an experienced Customer Service Specialist to deliver outstanding support across phone, email, and chat.

The ideal candidate has 3–5 years in customer service, excellent communication, and a customer-focused mindset. You will resolve inquiries, document interactions, and collaborate with teammates to continuously improve service. This role also offers a flexible schedule including evenings and weekends.