Customer Experience & Service Specialist

Recruitify_HR; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a customer service representative to handle inquiries, resolve issues, and process orders with a positive, customer-first approach. You will document interactions, follow up on feedback, and collaborate with teammates to ensure high service quality.

The role requires strong communication skills, problem-solving abilities, and the patience to maintain a welcoming customer environment while managing multiple tasks efficiently.

Qualifications

• Bachelor's degree in a relevant field.
• 35 years of relevant experience in customer service.
• Strong communication skills, problem-solving abilities, and a customer-first mindset.
• Ability to manage multiple tasks while providing high-quality service.
• Patience, empathy, and a positive demeanor when interacting with customers.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues in a timely manner.
• Process orders, forms, applications, and requests efficiently.
• Maintain a positive attitude and foster a welcoming environment for customers.
• Document interactions and follow up on customer feedback to improve service quality.
• Collaborate with team members to enhance overall customer satisfaction.

Education

Bachelor's degree in a relevant field

35 years of relevant experience in customer service

Job description

Recruitify_HR in the Philippines seeks a customer service representative to handle inquiries, resolve issues, and process orders with a positive, customer-first approach. You will document interactions, follow up on feedback, and collaborate with teammates to ensure high service quality.

The role requires strong communication skills, problem-solving abilities, and the patience to maintain a welcoming customer environment while managing multiple tasks efficiently.