Customer Experience Specialist | Onboarding & Support

Recruitify_HR; Pasig; On-site; PHP 246,000 - 402,000; Full time

Job summary

Recruitify_HR in Manila (Pasig) is seeking a customer service professional to assist customers via phone, email or chat, resolving inquiries and issues with professionalism and empathy.

You will provide detailed information about products and services, document interactions for quality assurance, assist in onboarding of new customers, and collaborate with other departments to speed resolutions in a dynamic environment.

Qualifications

• 3–5 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and empathy.
• Detail-oriented with strong problem-solving skills.
• Willingness to work in a fast-paced, dynamic environment.

Responsibilities

• Assist customers via phone, email, or chat to resolve inquiries and issues.
• Provide detailed information about products and services to enhance customer satisfaction.
• Document customer interactions and feedback for future reference and quality assurance.
• Assist in the onboarding of new customers by guiding them through processes and best practices.
• Collaborate with other departments to expedite resolutions and improve customer service processes.

Skills

Strong communication

Interpersonal skills

Empathy

Problem-solving

Detail-oriented

Education

High School Diploma

Job description

Recruitify_HR in Manila (Pasig) is seeking a customer service professional to assist customers via phone, email or chat, resolving inquiries and issues with professionalism and empathy.

You will provide detailed information about products and services, document interactions for quality assurance, assist in onboarding of new customers, and collaborate with other departments to speed resolutions in a dynamic environment.