Client Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in Cebu City, Philippines is seeking a customer service professional to manage inquiries via phone, email, and chat, delivering exceptional service and maintaining comprehensive records for quality control.

The role requires 3–5 years of experience and a Bachelor’s degree. You will collaborate with a team, participate in training new staff, and may work rotating shifts in a standard office environment.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Ability to handle multiple tasks efficiently.
• Working conditions: Standard office environment with possible shift work.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery processes.
• Assist in training new staff on customer service protocols.

Skills

Excellent communication

Interpersonal skills

Problem solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in Cebu City, Philippines is seeking a customer service professional to manage inquiries via phone, email, and chat, delivering exceptional service and maintaining comprehensive records for quality control.

The role requires 3–5 years of experience and a Bachelor’s degree. You will collaborate with a team, participate in training new staff, and may work rotating shifts in a standard office environment.