Customer Experience Specialist – Multichannel Support

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service professional in Cebu City to assist customers through phone, email, and chat. You will resolve complaints, provide product information, and maintain accurate transaction records.

Ideal candidates will have 1-3 years in customer service, a Bachelor's degree in a relevant field, and strong communication and interpersonal skills with patience and empathy. Team collaboration is essential to success.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 1-3 years in customer service or related field.
• Excellent communication and interpersonal skills.
• Patience and empathy towards customers.
• Ability to work well in a team environment.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints effectively and efficiently.
• Provide information about products and services to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Skills

Excellent communication

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR is seeking a Customer Service professional in Cebu City to assist customers through phone, email, and chat. You will resolve complaints, provide product information, and maintain accurate transaction records.

Ideal candidates will have 1-3 years in customer service, a Bachelor's degree in a relevant field, and strong communication and interpersonal skills with patience and empathy. Team collaboration is essential to success.